Shipping Policy for The Osoi Craft®

Thank you for visiting and shopping at The Osoi Craft®. The following terms and conditions constitute our Shipping Policy.

Shipment Processing Time

• Processing Time: Processing time for all orders is 5-7 business days. Orders are not sent or delivered on weekends and holidays.
• High Volume Orders: Shipments may be delayed by a few days during periods of high order volume. Please allow additional days for delivery during such times. We will contact you via phone or email if there is a significant delay in the shipment of your order.

Shipping Rates & Delivery Estimates

• Shipping Charges: Shipping charges for your order will be calculated and displayed at checkout.
• Delivery Delays: Occasionally, delivery delays can occur. Please be patient and allow some additional time for your order to arrive.

Shipment to P.O. Boxes or APO/FPO Addresses

• Worldwide Shipping: The Osoi Craft® ships to addresses worldwide, including P.O. boxes and APO/FPO addresses.

Shipment Confirmation & Order Tracking

• Order Confirmation: Once your order has been shipped, you will receive an email with a shipment confirmation and your tracking number(s).
• Tracking Information: The tracking number will become active within 24 hours of shipment.

Customs, Duties, and Taxes

• Customer Responsibility: Any customs duties, taxes, or other charges applied to your order are not the responsibility of The Osoi Craft®. All fees incurred before, during, or after shipping are the responsibility of the customer.

Damages

• Lost or Damaged Items: The Osoi Craft® is not responsible for items lost or damaged in transit. If your order arrives damaged, please contact the shipping company to file a claim.
• Claims Process: To protect our interests and yours, please save all packaging materials and damaged goods before filing a claim. Recording a video as documentation before opening the shipment is also recommended.

Thank you for shopping with The Osoi Craft®! If you have any questions or concerns regarding our Shipping Policy, please contact us at:

• Email: info@theosoicraft.com
• Address: The Osoi Craft®, Namakkal, Tamilnadu. 637001.