Return, Exchange, and Refund Policy for The Osoi Craft®

We have a 7-day return and exchange policy, which means you have 7 days to initiate a return after your order has been delivered to you.

Eligibility for Returns

To be eligible for a return, your item must meet the following conditions:

• Condition: The item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging.
• Proof of Purchase: You will need to provide the receipt or proof of purchase.

Return and Exchange Process

To start a return or exchange, please contact us at info@theosoicraft.com. If your return is accepted, we will send you a return shipping label and provide instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

Damages and Issues

Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or incorrect. We may request a video of the unboxing as proof to assess the situation and resolve it promptly.

Exchanges

Products can be exchanged within 7 days of the order being delivered to you. The purchased products can be returned and exchanged. No refunds are provided, so we request you to be mindful while shopping with us.

Contact Information

For any queries or concerns, please contact us at:

• Email: info@theosoicraft.com
• Address: The Osoi Craft®, Namakkal, Tamilnadu, 637001

Thank you for shopping with The Osoi Craft®. We appreciate your understanding and cooperation with our return and exchange policy.